Where are you based?
We're happily based in the United Kingdom!
How long does shipping usually take?
We ship all orders within 3- 5 days. Most orders arrive within 10 business days of the shipping date. If you do not receive your order in 30 business days please don't hesitate to contact us.
What is your 30 day money back guarantee?
Our 30 day money back guarantee protects you for an entire 30 days from the day you receive your items! This means you can return them for a refund or replacement.
What is your return policy?
If you receive an item and you changed your mind or you simply don’t like it then you can contact us and we will process a return for you.
I only received one item, where is the rest of my order?
There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.
I entered the wrong address, how can I get this fixed?
Send us an email to hello@facemaskandchill.co.uk so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Additionally please scroll down for how to contact us on demand.
I don’t want my order, how do I cancel it?
Just like if you were to enter the wrong address for your order please send an email to hello@facemaskandchill.co.uk so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the enquiry and prioritize it.
Will Christmas affect shipping times?
Due to the high amount of shipments that are sent and delivered in this season, orders can be expected to arrive up to 10 business days later than expected. This means that all orders made in November and December can take up to 15 business days to arrive. This also has an effect on our refund policy, if orders do not arrive within 30 business days since the shipping date then please enquire for a refund or replacement.
What can I keep in a beauty fridge?
You can store all skincare, makeup and beauty products in your beauty fridge. Including:
- eye creams and gels
- moisturisers and creams
- skin serums
- facial massage tools
- sheet masks
- natural beauty products
What can I store in a beauty fridge on the warm setting?
You can use the warm setting to recreate a full spa experience at home, by warming:
- essential oils
- face towels
- hair removal wax
- massage oils
- and more!
Why use a beauty fridge?
If you look at the storage instructions for most beauty products, you’ll notice they should be stored at room temperature. When we remember, we might put a product or two in the fridge but for the most part, we leave our beauty products in hot, humid bathrooms and warm, stuffy bedrooms.
These warm temperatures are doing our skincare products no favours.
Storing your beauty products in a beauty fridge means they are at their best and easy to find when you need them. Plus there’s no danger of ruining your fave beauty product with fridge smells!
Cooled skincare products are proven to perform better. They:
- reduce inflammation, puffiness and redness.
- tighten pores.
- soothe irritation.
- stay fresher for longer.
- be absorbed into the skin.
- delay oxidation
- resist the growth of harmful bacteria.
- support organic ingredients that don’t contain artificial preservatives.
So with a beauty fridge you can maximise the performance of your beauty products, keep them neatly stored away and make them last longer. What’s not to like! View beauty fridge. <to fridge>
Why do I have condensation in my fridge?
On occasion, beauty fridges may display some condensation. This is nothing to worry about but you should check your fridge is stored in a cool location, away from direct sunlight. To remove any condensation, turn off your fridge and gently wipe away the water droplets with a cloth.